Refund Policy

MushroomIdentifiers.com is operated by Isloo Marketing. All payments are processed by Paddle.com (Paddle.com Market Limited, registered in England and Wales, company number 08172165), which acts as our Merchant of Record. Paddle handles all billing inquiries, payment processing, and refund requests on behalf of Isloo Marketing and MushroomIdentifiers.com.

When you purchase a credit pack on MushroomIdentifiers.com, your payment statement will show a charge from Paddle.com.

We offer a 14-day refund window on all purchases made on MushroomIdentifiers.com. If you are not satisfied with your purchase for any reason, you may request a full refund within 14 days of the transaction date.

Refunds are processed in accordance with Paddle's Refund Policy. As our Merchant of Record, Paddle is ultimately responsible for issuing refunds.

You can request a refund through any of the following methods:

• Contact Paddle directly — visit Paddle's Buyer Terms or reach Paddle support at paddle.net
• Contact us directly — email support@mushroomidentifiers.com with your order details and we will coordinate the refund with Paddle on your behalf.

Please include your order number or the email address used at checkout when contacting us.

Once a refund is approved by Paddle, the refunded amount will be returned to your original payment method. Processing times vary depending on your bank or card provider but typically take 5–10 business days to appear on your statement.

If you have a subscription plan, you may cancel at any time from your account dashboard or by contacting us. Cancellation stops future billing. For refunds on subscription charges, the same 14-day window applies per billing cycle.

For any questions about this Refund Policy, please contact us: